FAQ - FREQUENTLY ASKED QUESTIONS
Do we offer international shipping?
Currently, we only deliver within Australia. International shipping isn't available due to shipping costs and customs requirements.
If you're shopping from New Zealand, please visit our New Zealand store for local pricing and delivery.
Can I collect my order instead of having it shipped?
No. We currently do not offer order collection or warehouse pickup.
As products are dispatched from multiple warehouse locations and are subject to stock availability, all orders are shipped directly to the delivery address provided at checkout.
When will my order be delivered?
Most orders are dispatched within 24 hours of payment confirmation.
Delivery typically takes 1–5 business days, depending on your location and the shipping service selected.
For more information, please see our Shipping & Delivery Policy.
Are all your products new?
Yes. Every product we sell is brand new and backed by the applicable Australian manufacturer's warranty.
How do returns work?
Our Returns & Refunds Policy explains who is eligible for a return, the return process and applicable
Can I change or cancel my order?
Orders can be cancelled or amended before they enter the picking stage.
Once processing has started, we're unable to cancel the order. If you no longer need the item after delivery, our standard Returns & Refunds Policy will apply.
Why should I enable Two-Factor Authentication (2FA)?
Two-Factor Authentication (2FA) adds an extra level of security to your Techpay account.
After entering your password, you'll also verify your identity using a unique code generated by an authenticator app on your mobile device, helping keep your account secure.
Need more help?
If you have any questions, our support team is always happy to assist. Send us a message!