Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at admin@techpayaustralia.com. Please note that returns will need to be sent to the following address: Suite 5.04, Level 5, 3 Thomas Holt Drive Macquarie Park, NSW, 2113.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@techpayaustralia.com.
Can I return an item if I change my mind?
Please choose carefully before placing your order. Techpay does not provide refunds or exchanges for change of mind purchases unless otherwise required by Australian Consumer Law.
I received the wrong item
If we've sent you an incorrect product due to an error when packing your order, we'll arrange the return and cover the return shipping costs.
Once the item has been received and verified, we'll organise the correct replacement or provide a refund in accordance with the Australian Consumer Law (ACL).
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@techpayaustralia.com.
What if my product is faulty?
If you believe your product is faulty or has arrived damaged, please contact our support team as soon as possible.
Under the Australian Consumer Law (ACL), you may be entitled to a repair, replacement or refund if a product:
*Has a major fault or defect.
*Does not match its description.
*Was supplied incorrectly due to our error.
You may be asked to provide proof of purchase and details of the issue to help us assess your claim.
Where appropriate, we may offer a repair, replacement, refund or store credit in line with your rights under the ACL.
Your rights under Australian Consumer Law
All products sold by Techpay come with consumer guarantees that cannot be excluded under the Australian Consumer Law (ACL).
These guarantees are in addition to any manufacturer's warranty that may apply.
For more information about your consumer rights, visit the ACCC website.
Can I return an item ordered by mistake?
In some cases, Techpay may accept a return request for products ordered in error. Approval is at our discretion and the following conditions apply:
* You must contact us within 7 days of receiving your order.
* The item must be unused, unopened, and in resaleable condition with all original packaging intact.
* Original shipping, payment processing and other service charges are non-refundable.
* All returned items are inspected upon arrival. If the product does not meet our return requirements, the return may be declined and the item will be returned at the customer's expense.